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I have read Ms. Meyers rebuttal and I
am afraid she is incorrect.
I never spoke to this woman on the
phone and the order was placed online.
I am including a copy of her online
order. The first digits on the top is her order number and directly
below is her ISP address. If you go to
http://whatismyipaddress.com/ip-lookup the order came from Fort
Lee, NJ. My ISP is 76-250-195-95 so I could not have replicated this
order from my computer.
She left a message on my voice mail
after she read my first rebuttal that went on for 10 minutes.
I get calls asking about this line and
our return policy. I am the only female here and right up front I
tell people our return policy for this group because it is custom dyed
is an store credit only. I would not have changed my position for one
particular caller. This policy has been in place for three years.
I know you are trying to get us to
reach a compromise but I don’t know how. She has contacted you twice,
she has disputed the charge with her credit card company and the money
has been taken out of my account. In her voice mail of last week,
she wants me to admit I am lying or she will sue me. I am afraid I
cannot acquiesce to something I haven’t done.
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